PAC has pioneered the use of Citizen Report Cards, undertakes public policy
research, and channelizes funds to improve accountability in public.
PAC developed the internationally-acclaimed Citizen Report Card (CRC),
a methodology which systematically collects feedback on service quality from actual
users through a sample survey. This approach, with its recent avatar that includes all
stakeholders, provides a reliable basis for communities and governments to engage in
a dialogue and joint action to improve public service delivery. CRC began as a civil
society initiative, it has since been adopted by governments as a cost effective way
to monitor services and programs, both in India and other countries.
PAC works with a wide range of stakeholders including International donors
like DFID,SANEI, ANSA - SAR, Central and State governments, research institutes
and other civil society organizations in fulfilling its mission. PAC has been
working extensively with the Planning Commission of India and the Karnataka
State Planning Board, Expenditure reforms commission, several municipal agencies
in the country and has carried out several research and evaluation studies for
them which have all fed in to informed decision making.
Through its several experiments, PAC has large network of partners
across the country in about 8 states. Apart from this PAC also operates in
south East Asian countries like Nepal, Sri Lanka and Bangladesh though its
partners and affiliates.
PAC's considerable links with the national and state governments have
provided us enough inroads into policy circles to advance our views on citizen
responsiveness and the inclusion of citizen voice in policy design.
In addition to the entry points afforded by projects undertaken
at the behest of state planning boards (Karnataka, West Bengal, etc)
and national agencies (such as HUPA, Planning Commission), PAC also plays
an active part in national fora such as Wada Na Todo Abhiyan (realisation
of MDG, and post-2015 planning) and Jan Swastha Abhiyan. At the international
level too, PAC's work has attracted invitations from UNU-WIDER Helsinki,
International Forum for Maternal Health, and the World Forum for Democracy.
PAC has affiliations with well known universities in Asia like the National
University of Singapore and BRAC University, Bangladesh with whom; we carry out
joint research work on good governance and public policy.